Complaints.
Something went wrong with Plexa, one of our games, a payment or a member of staff? Tell us and we will put it right where we can. Every complaint gets a reference and a private link to follow it.
What happens next
- We confirm straight away by email, with your reference (like PX-2026-0042) and a private link.
- Someone from the team picks it up within two working days.
- We aim to give you a full answer within fourteen days, and tell you if it will take longer.
- Not happy with the answer? Say so on your tracking page and a senior member of staff looks again.
Told us another way?
If you raised something on Discord, in game or by email, our team can open the complaint for you. You get the same email, reference and private link, and if you have a Plexa ID it also shows in your account.
Never send passwords, card numbers or sign-in codes in a complaint. Staff will never ask for them.